How to Cancel Postpaid (Monthly) Services

You can cancel your postpaid (monthly) plan at any time. This article explains how cancellation works, what to expect after submitting your request, and how to complete the cancellation process.

Understand the Difference Between Postpaid and Prepaid SIM Cards

Postpaid (monthly) plans must be canceled if you no longer want active service.

Prepaid SIM cards do not require cancellation.

• Prepaid SIM cards will move to Expired status once the balance runs out
• If auto-refill is enabled, you must disable it to prevent future charges

To manage prepaid refills, see How To Refill a Prepaid SIM Card.

Know What Happens When You Cancel a Postpaid Plan

When you cancel a postpaid (monthly) plan, the SIM card is deactivated immediately once the request is processed.

• The satellite service number is usually lost and cannot be recovered
• If you are under contract, the remaining contract term is charged in full
• Cancellations are processed within 3 business days
• You will receive a confirmation email once the cancellation is complete

To check your contract status, log in and go to Manage Airtime Plans, then review the Contract End Date. If this field is blank, you are no longer under contract.

Reactivate a Canceled Postpaid SIM Card

Deactivated SIM cards may be eligible for reactivation, but reactivation is not guaranteed.

For more information, see How to Reactivate Postpaid (Monthly) Services.

How To Cancel a Postpaid Plan

1. Log in to your account at https://www.bluecosmo.ca

2. Go to My Account → click Service Plans.

3. Under the Manage Service Plans tab, click on Cancel on the service you would like to cancel. 

   

4. Confirm your selection.

    

5. The Cancellation Request form will open:

   • Fill out your Name and Email.

   • Your Account Number and the service number you requested to be cancelled will be auto-populated, but double-check all details.

   • Select your reason for cancellation. 

   • If you're cancelling for seasonal reasons, please provide the approximate date you'd like services reactivated (note: we will NOT re-activate any services without confirmation). 

6. Check off all required acknowledgements (indicated with a star *). 

7. Click Submit. You will be taken to a confirmation page to indicate that your cancellation request has been submitted and is waiting to be processed. 

8. Once the cancellation is manually processed by one of our Customer Care agents, you will receive a follow-up confirmation email. 

IMPORTANT: Once you submit a cancellation request, your Manage Service Plans page will still list the requested Service Number in Active status. It will be removed from the list once your disconnection is processed. Please do not submit multiple cancellation requests for the same service number. 

Find Help for Other Service Types

For inReach service cancellations, see How to Manage Your inReach Account and Services.