BlueCosmo Repairs & Returns Policy

Overview

This article explains the BlueCosmo policies for returning products and requesting repairs. It outlines eligibility for returns, how to request a Return Merchandise Authorization (RMA), and what to do if you receive a damaged item.

Returns Policy

If you decide you do not want an item, you can return it within 30 days of delivery as long as it remains unopened and in its original packaging.

Returned items must meet the following conditions:

• The item is unopened and in its original packaging.
• The return request is made within 30 days of delivery.
• A 15 percent restocking fee applies, meaning you will receive 85 percent of the item price as a refund.

Important Notes

• Returns are not accepted for items that have been opened.
• Returns are not accepted more than 30 days after delivery.
• Phones included as part of bundle offers cannot be returned.
• Prepaid airtime and shipping charges are non-refundable.

For the most current return policy details, visit the BlueCosmo website and review the Returns Policy section.

Returning Damaged Items

If your order arrives damaged, our team will help resolve the issue.

Follow these steps:

1. Contact Customer Service to request a Return Merchandise Authorization (RMA) number.
2. Wait for confirmation and instructions from our support team.
3. Ship the item back using the instructions provided with your RMA.

IMPORTANT: Items sent without an RMA number cannot be processed.

Repair and Replacement Process

BlueCosmo can assist with device replacements for both warranty and out-of-warranty cases.

The process generally works as follows:

1. Contact Customer Service so we can troubleshoot the issue and determine whether a repair or replacement is needed.
2. If required, an RMA number will be issued, and you will receive instructions on how to return the device.
3. Once the device is received and processed, a replacement unit may be issued depending on the device's condition and warranty status.

In many cases, replacement devices are shipped within three to five business days after the returned device is received.

Additional Notes

• RMAs are typically processed only for devices purchased directly from BlueCosmo.
• If the device was purchased through another retailer, you may need to contact that retailer for support.
• Repair timelines for some equipment may vary depending on the manufacturer.
• Customers with active services may be eligible for out-of-warranty replacement options.

For more information about repair services, visit the BlueCosmo website and review the Repairs or Device Service section.

Still Need Help?

If you are unsure whether your device qualifies for a return or repair, please contact BlueCosmo Customer Care. Our team will be happy to help guide you through the process.