If the inReach Sync application displays the error message "Device Not Found", perform the following actions:
Solution 1: Power on the device
Hold the checkmark key to make sure the device is powered on and the menus are visible.
Solution 2: Change USB ports
Switch USB ports on your computer.
Solution 3: Change USB cable
Try another micro-USB cable. The inReach uses the same cable as Android phones and tablets, if you have one of these devices you will have another cable to use.
Solution 4: Update your operating system
Update Windows or Mac OSX.
Solution 5: Try another computer
Try another computer to see if its just your machine that is the problem.