If you own a Garmin inReach device, your account may be managed either by Garmin or by BlueCosmo. This article explains how to determine which company manages your account and where to go for support.
Quick Answer
Most newer inReach devices are managed directly through Garmin. BlueCosmo supports only certain older inReach devices that were activated before 2017.
If you're unsure, the steps below will help you identify where your account is managed.
1. Check Your Account Number
Your account number prefix can help identify where your account is managed.
BlueCosmo accounts typically begin with the prefix:
IR
Garmin accounts typically begin with the prefixes:
CAD
DL
Tip: If you have access to the account portal, you can usually find your full account number under the Invoices or Billing section.
2. Check Your Email Notifications
Look at the email address used for activation confirmations, billing notices, or service updates.
If emails come from an address ending in:
@bluecosmo.ca or @roadpost.ca – your account is managed by BlueCosmo.
@garmin.com – your account is managed by Garmin.
3. Identify Your Device Model
Most newer inReach devices are managed directly by Garmin.
Devices typically managed by Garmin include:
inReach Mini
inReach Mini 2
Garmin inReach Messenger
GPSMAP 66, 67, or 86 Series
Montana 700 Series
Tread Series
BlueCosmo supports older inReach devices that were activated before 2017, including:
inReach SE or SE+
inReach Explorer or Explorer+
4. Review Your Subscription Plan
If your plan is one of the following Garmin offerings, your account is managed by Garmin:
Freedom or Annual plans (Consumer Safety, Recreation, Expedition)
Pro plans (Basic, Advanced, Unlimited)
Flex Team plans (Flex Team, Flex Team Plus, Flex Team Max)
Need Garmin Support?
If your account is managed by Garmin, please contact Garmin directly for assistance.
Garmin inReach Support (USA): 1-800-800-1020
Garmin inReach Support (Canada): 1-866-429-9296
Email: product.support@garmin.com
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