Introduction
It is important to distinguish between a Phone Lock and a SIM Lock, to determine the process and default codes are used. Performing too many incorrect attempts can lock the SIM/device. Please be extra vigilant.
Iridium 9555 & Iridium Extreme (9575)
| Phone Lock | SIM Lock | |
| Why is it used? |
Protects device against un-authorized use. |
Restricts access to SIM card (for example, if placed in another device). |
|
What is the default code/pin to unlock?
*the default pin will not work if changed by the user in the past. |
1234 | 1111 |
| Where is it modified? | Menu > Set-up> Security | Menu > Set-up> Security |
| What happens if there are too many incorrect attempts? |
The device can be permanently blocked, and involves a full cost repair for the phone.
|
If the PIN1/PIN2 code is entered incorrectly three times, the SIM card can only be unlocked using the PUK1/PUK2 code. It will display "Pin Blocked"
Request the correct PUK information from our Support Team.
When the PIN1 number has been entered incorrectly three times in a row, the phone automatically blocks the PIN. To unblock the pin, enter the PUK1 code for the phone by entering **05* from the main screen. The PUK codes will come with your new SIM, or please contact customercare@roadpost.com
When the PIN2 number has been entered incorrectly three times in a row, the phone automatically blocks the PIN. To unblock the PIN2 enter the PUK2 code for the phone by entering **052* from the main screen.
If PUK 1 has been burned out from too many incorrect attempts, the SIM card will need replacement. The PUK 2 code is only used for enabling and disabling restricted dialing on a phone. Contact customercare@roadpost.com to replace the SIM card. |
Iridium GO!
| Phone Lock | SIM Lock | |
|
What is the default code/pin to unlock?
*the default pin will not work if changed by the user in the past. |
Not applicable | 1111 |
| Where is it modified? | Not applicable |
Settings > Security |
| What happens if there are too many incorrect attempts? | Not applicable |
If the PIN code is entered incorrectly three times, the SIM card can only be unlocked using the PUK code.
Request the correct PUK information from our Support Team.
Iridium GO! - Display reads 'Enter PUK code' – Roadpost
|
Isatphone 2
| Phone Lock | SIM Lock | |
| Why is it used? | Protects device against un-authorized use. | Restricts access to SIM card (for example, if placed in another device) and fixed number dialing. |
|
What is the default code/pin to unlock?
*the default pin will not work if changed by the user in the past. |
Admin Code: 123456 |
PIN 1: 8888 PIN 2: 9999 |
| Where is it modified? |
Menu > Settings > Security |
Menu > Settings > Security |
| What happens if there are too many incorrect attempts? | The device can be permanently blocked, and involves a full cost repair for the phone |
If the PIN 1/PIN 2 code is entered incorrectly three times, the SIM card can only be unlocked using the PUK1/PUK2 code.
Request the correct PUK information from our Support Team. |
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