Your invoice is divided into several sections to help you understand your charges, payments, and usage details.
Account Details
Account number and company name (if applicable)
Billing address
Invoice number and invoice date
Total amount due and payment due date
Account Summary
Previous Balance: Amount carried over from your last invoice
Payments and Adjustments: Payments made or credits applied
Balance Forward: Unpaid balance carried into the current billing period
Charges for Services: Total charges for the current billing period, including subscriptions, usage, rentals, prepaid services, activation fees, value-added services, and any hardware or shipping
Total Due: Total amount owing on the invoice
Payment Details
This section shows the dates and amounts of payments applied to your account.
Pooled Services
Displays shared services across your account, such as rollover airtime bundles.
Detail by Device
Shows a breakdown of charges for each device on your account, including postpaid, prepaid, rental, and value-added services.
Summary Charges
Provides a high-level summary of charges by category.
Usage Details
Breaks down how and when each device was used, including the type of usage and the cost of each event.
This article explains common questions about your monthly invoice, including when your bill is due, what charges may appear on it, and how different billing periods are shown.
As Roadpost transitions to BlueCosmo.ca, this article focuses on the billing details and invoice line items that customers may still need help understanding.
Frequently Asked Questions
1. How can I pay my bill?
Your monthly bill is automatically charged to the valid credit card linked to your account.
If you would like to make a one-time payment or update your account balance, please contact our Customer Care team.
2. When is my bill due?
Your monthly bill is generated on the first day of your billing cycle. Payment is due on the date listed on the first page of your invoice.
3. What do the amounts in brackets mean?
Amounts shown in parentheses ( ) on your invoice indicate either:
A payment made, or
A credit applied.
4. Are all my charges billed for the same period?
No, your charges may be for different billing periods.
Subscriptions are billed one month in advance.
Network usage such as calls and texts is billed based on the previous month.
Phone rentals are billed at the end of the rental period or billing cycle, whichever comes first.
For example, an invoice may show a subscription for the new billing period, while the usage charges are for the previous billing cycle.
5. Why are there partial charges on my bill?
Partial or prorated charges can appear when the account holder changes plans or suspends service mid-billing cycle. In these cases, the invoice may show prorated charges and credits for the old and new plans.
Prorating can also apply when a new service is added to an existing account.
Note: Seasonal suspension is only available with Iridium postpaid subscriptions.
6. Why do some usage transactions show $0 while others show an amount due?
If your plan includes bundled minutes, usage may show as $0 until those included minutes are used up. Any additional usage during the same period will then be billed at the plan's overage rates.
7. What is the Universal Service Fund (USF) fee?
The Universal Service Fund (USF) is a mandatory U.S. government fee managed by the Universal Service Administrative Company (USAC). It applies to telecommunications providers that offer services to U.S. customers.
For more information, please visit the Universal Service Fund.
8. Why does my call show an origin or destination country, except for the U.S. or Canada?
Call details use country codes to show the origin or destination of the call. Since the U.S. and Canada both use the country code 1, the location may appear as North America.
9. What time zone is used in my call details?
Iridium and Inmarsat call details use the local time where the equipment is being used. GeoPro uses UTC (Coordinated Universal Time).
10. Where can I find the usage details for my prepaid service?
Call and text usage details are not available for prepaid services.
Need Help?
If you still have questions about your invoice, please contact our Customer Care team.
Monday to Friday, 9 AM to 5 PM PST
Email: customercare@bluecosmo.com
Live Chat: www.bluecosmo.ca
Comments
0 comments
Please sign in to leave a comment.