Roadpost is consolidating all mobile satellite products and services under one brand: BlueCosmo. Going forward, Roadpost's mobile satellite offerings in Canada will be available through BlueCosmo.ca. As part of this transition, the website is also moving to a modern platform with faster checkout, clearer pricing, and improved self-service tools.
The most important point: the team, services, and support you rely on are not changing.
Contents
What is changing?
The Roadpost.ca website is moving to BlueCosmo.ca on a new platform. This means:
- Mobile satellite products and services will be offered under the BlueCosmo name
- The website will have a new look with faster checkout, clearer pricing, and improved account management tools
- Your account will be accessible at BlueCosmo.ca
What is staying the same?
- The same company, people, and customer support
- Your current services, airtime plans, and pricing
- Your account history and billing details
- No disruption to your satellite service
When is the new site launching?
The new BlueCosmo Canada website launches on April 22nd, 2026.
Accounts and Login
Will my account be moved to BlueCosmo.ca?
Yes. Active Roadpost.ca customer accounts will be migrated automatically to BlueCosmo.ca. Your account history, active services, and billing details will carry over.
Do I need to create a new account?
No. Your existing account will be migrated. You will use your current login email address. The first time you sign in to BlueCosmo.ca, you will be prompted to reset your password.
Why do I need to reset my password?
For security reasons, passwords cannot be transferred between platforms. Resetting your password ensures your account remains protected.
I didn't have a login before — Will I have one now?
In some cases, yes. If you previously managed services without a website login, a login may be created using your primary billing email. This allows you to access the new self-service tools.
Can I change my login email address?
Yes. You can update your login email in My Account on BlueCosmo.ca.
Individual customers: Updating your login email also updates where billing and service emails are sent.
- Business customers: Updating your login email changes login and order emails only. Billing emails remain unchanged.
I have multiple billing accounts — Can I see them all with one login?
No. Each billing account requires its own unique login email. If you do not provide a unique email for an account, invoices will be sent by email, and online ordering will be disabled for that account.
Orders, History, and Invoices
Will I see my past orders and invoices on BlueCosmo.ca?
Yes. Your account history, including invoices and billing records, will be available on BlueCosmo.ca after the migration.
Why are order numbers different?
Orders placed on BlueCosmo.ca will use a new format (e.g., ORDER-12345) to align with the new platform. Previous order numbers remain in your history for reference.
Can I still pay outstanding balances?
Yes. Customers with outstanding balances will be able to log in and make payments on BlueCosmo.ca.
Billing and Invoicing
Has my billing amount changed?
No. Your services continue at the same charges. Prices have not changed as a result of this migration.
Has my billing cycle changed?
No. Your billing cycle remains the same.
Where will I see my invoices going forward?
Your invoices will be available in your BlueCosmo.ca account.
I haven't received any emails regarding my account after the migration.
After the migration, all emails related to your account, including billing notifications, order confirmations, and other updates, will come from a BlueCosmo email address. Please add BlueCosmo.com to your safe sender list to ensure you do not miss any important communications.
Payments and Checkout
Will my saved credit card be available on the new site?
Previously saved credit cards will not appear on BlueCosmo.ca. Any credit card you add on the new site will be saved for future orders.
Can I use a different card for an order without changing my service billing?
Yes.
- Hardware and prepaid purchases: You can use any credit card at checkout.
- Subscriptions: The first charge uses the card entered at checkout. Ongoing charges continue on your existing billing card unless you update it in My Account.
Is PayPal supported?
PayPal is available for hardware purchases and prepaid products. PayPal is not available for postpaid subscriptions or rentals due to recurring billing and security requirements.
Why was my shopping cart cleared?
Items in your cart from the old Roadpost.ca website cannot be transferred to BlueCosmo.ca. You will need to re-add items after the new site launches.
Taxes
How are taxes calculated on BlueCosmo.ca?
- Hardware and first-time service charges are taxed based on the shipping address.
- Ongoing service invoices are taxed based on the billing address.
Products and Services
Have prepaid products changed?
Prepaid refills are now organized under a single product page per category with multiple refill options. Each page clearly explains activation and refill rules.
Have rentals changed?
Yes. Rentals are now weekly-rated subscriptions, limited to one rental per checkout, with the first week billed at checkout.
My Account and Self-Service
What can I manage in My Account?
You can manage the following services in your BlueCosmo.ca account:
- Activations
- Prepaid refills and auto-refill
- Reactivations
- Payment method updates
- Balance payments
- Orders and invoices
Why does My Account look different?
The new design simplifies navigation and groups related information, such as billing, payments, and addresses. Additional mobile optimizations will be released after launch.
Activations
Do I need a login to activate a service?
Yes. You must sign in to your BlueCosmo.ca account before activating a new service.
Why do I need to enter my SIM card number (ICCID) manually?
To ensure accurate activation, you must enter your SIM card number (ICCID) directly instead of selecting it from a list.
Migration and Downtime
Will the website be down during the migration?
Yes. There will be a temporary outage during the transition. The outage is expected to last two to four hours during non-business hours.
Will I be notified when the migration is complete?
Yes. You will receive an email confirming the new site is live, along with instructions for accessing your BlueCosmo.ca account.
What happens to orders placed just before launch?
Orders placed before the migration will be processed normally. You will receive email updates, but they may not appear in My Account immediately.
Need Help?
If you have questions or need assistance, our Customer Care team is ready to help.
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