The Account Management section allows Administrators to perform service plan suspensions and suspension removals for supported licenses. Suspensions and unsuspensions can be completed at any time. Not all licenses support the option to Suspend or Unsuspend. All changes are completed in real-time.
Note: The Account Management section can be access directly from the Options menu in the GeoPro web app or by navigating to https://account.geoprosolutions.com/ and entering your Administrator credentials.
While a license is suspended, the license will no longer be operational until the suspension has been removed.
This article explains how to unsuspend a license.
1. To unsuspend a license, navigate to the Manage License(s) tab, select the desired license by putting a check in the box, and select Suspend.
2. The Unsuspend page will be displayed. Confirm you've selected the correct license by viewing the license name or device IMEI.
2a. If unsuspending an inReach, select the desired service plan and the license will unsuspend.
2b. If unsuspending a Mobile App license, select Unsuspend.
3. Once selected, you will automatically return to the Account Management Dasboard. The suspension removal request for the selected license will appear in the Pending state until the change has been completed successfully.