SOS is a emergency alerting feature that can be used to declare an emergency from the GeoPro iHelp Pendant in order to request emergency assistance. When an emergency is declared the pendant will automatically alert the GeoPro Web App displaying the emergency on the dashboard along with your position on the map every 30 seconds, and will notify your predefined escalation contacts of the emergency. The GeoPro Web App and your escalation contacts will continue to receive regular position updates until the emergency has been cancelled or resolved. If you've selected to have your emergencies monitored by GEOS, they will also receive the emergency notification and will immediately call the device to begin assessing the emergency situation, confirm your safety and deploy resources as necessary.
Note: In the event an SOS has been activated, GEOS will have the ability to establish a voice call with the GeoPro iHelp Pendant. Calls are automatically answered, thus allowing GEOS to assess the emergency before introducing themselves. If GEOS monitoring has been configured as a backup for your account, they will not call the device unless advised to by the emergency escalation contact.
Follow the instructions below for assistance on how to declare and cancel an SOS on your GeoPro iHelp Pendant.
Note: After triggering any of the pendant features using the appropriate button taps, please give the device a second to acknowledge the key sequence. This is by design to prevent the pendant from triggering the incorrect feature as you progress through the button taps.
Declaring an SOS:
1. Press and hold the button for 3 seconds. The LED will begin to flash red and the pendant will announce, "Your emergency is in progress. Press and hold button to cancel emergency".
Note: While SOS is active, the pendant will automatically send position reports every 30 seconds.
Cancelling an SOS:
1. Press and hold the button for 3 seconds. The LED will begin to flash green and the pendant will announce, "Your emergency has been cancelled".
Note: Once cancelled, the pendant will no longer send position reports every 30 seconds.