Using My Account
'My Account' provides a simple and convenient account management experience to manage your Roadpost services.
Log in to “My Account” using the profile icon on the top right corner of our website, or click: USA Accounts / Canadian Accounts.
Using My Account allows you to:
- View your Account Dashboard – this is where your account information is displayed.
- View your Invoices – this is where your historical invoices are stored and available for review and download.
- Activate Cards – this is where you can view and activate acquired prepaid services.
- Manage Prepaid Refills – this is where you can refill and top-up any of your existing prepaid services.
- View your Airtime Plans – this is where you can view your active postpaid services along with the minutes used, service plan add-ons and the status of your postpaid services.
- View your Rentals – this is where you can view your current and historical rental orders along with the start date, end date and bundles/add-ons.
- View your Order History – this is where you can view all of your historical orders by order number along with the order dates, and details.
Things to know about My Account:
- You can login by navigating to the Roadpost.ca or Roadpost.com website
- Enabling auto-refill authorizes us to automatically refill your prepaid card when the balance has just 10 voice minutes remaining or is due to expire within 3 days, whichever comes first.
- Processing a one-time refill will disable any scheduled auto-refills. To reschedule the auto-refill, simply select the product from the Manage Prepaid Refills page and re-enable the auto-refill.
- We will send you an email and SMS reminder when your balance is 50 minutes or 10 days from expiry.
Prepaid Refill Rules
The tables below highlight the voucher minutes, expiry thresholds, and auto-refill capabilities for each of the products listed.
Iridium Prepaid SIM
Iridium Global Standard Prepaid Services
Iridium Regional Prepaid Services
Iridium GO! Global Standard Prepaid Services
Iridium Prepaid Rules:
- Iridium prepaid SIM cards can be refilled up to 270 days after the minutes expire. After this period, the SIM is DEACTIVATED, the service number is lost, and the SIM will no longer appear in the Manage Refills section of your account.
- When minutes are kept active, accumulated refill vouchers (minutes) will expire automatically on the 3-year anniversary date, oldest voucher first.
- All services are available for one-time refills. Select products are available for auto-refills based on balance, expiry and price.
- Enabling auto-refills authorizes us to automatically refill your prepaid card when the balance has just 10 voice minutes remaining or is due to expire within 3 days, whichever comes first.
- Processing a one-time refill will disable any scheduled auto-refills. To reschedule the auto-refill, simply select the product from the Manage Prepaid Refills page and re-enable the auto-refill.
- Refills are only available with the same card type. Regional cards can only be refilled with cards from the same region. Switching cards across categories will reset the balance and expiry date.
- REFILLING THE IRIDIUM GLOBAL 300 MINUTE CARD OR IRIDIUM GO! 3000 SMS CARD WILL IMMEDIATELY OVERWRITE YOUR BALANCE AND EXPIRY. YOU WILL LOSE ANY UNUSED MINUTES WHEN YOU REFILL.
- Minutes expire at 12am (Midnight) UTC time indicated on the date of expiry.
Inmarsat Prepaid SIM
IsatPhone Global Prepaid Services
BGAN Global Prepaid Services
BGAN Prepaid Rules:
- BGAN refills are processed by our customer care team, and therefore may not refill immediately. Please be patient with us while we process your order behind the scenes. How do I contact Roadpost?
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