Follow the instructions below for assistance on how to assign or reassign a device to a user in the Explore portal.
Note: The first user created on the account is designated as the account administrator. This is the only user that possess the ability to assign and reassign devices to other users on the account.
1. To assign or reassign a device to a user, navigate to the Plans & Devices tab.
2. Locate the device you wish to assign and select the Assign button.
3. Click the Manage Device button.
4. Click the Reassign button.
5. The Assign Device drop down menu will appear.
6. Click the Select a User drop down menu and select the user you wish to assign.
7. Click the Assign button once the user has been selected.
8. Sync the device via the Sync & Update button located under the Plans & Devices tab.