Why can I no longer access the Roadpost.com website or MyAccount?
As of December 4, 2024, all mobile satellite products and services were consolidated under the BlueCosmo brand in the USA. Your current account, along with all related services, was migrated to BlueCosmo. Roadpost is still the parent company, and you can expect the same high-quality products and services, now with added benefits and under a single brand name.
| Please note that Roadpost.ca is still available for Roadpost customers in Canada |
About My Account Migration
Has there been any change to my service or rate plan change after the migration?
No, most services were migrated to their exact equivalent product on BlueCosmo for the same price you paid on Roadpost unless you were explicitly informed.
What specific information was migrated with my account?
When we migrated your account, the following details will be carried over:
- Active Services: Any ongoing subscriptions or prepaid services.
- Pending Balances: If you pay by credit card, any outstanding balances on your account, such as unpaid invoices or charges, were migrated.
- Billing Details: Payment method, invoice terms, contact information and shipping addresses.
Why can I not see my Roadpost account history under BlueCosmo?
No, you can no longer see your account history, including order and invoice history. Only active services and invoices going forward are available. However, past invoices are available on demand if you need them. Please contact our customer support team for more details.
How can I find my new account number?
Your new BlueCosmo account number was emailed to you the day after the successful migration. It is also available when you log in to your BlueCosmo MyAccount. If you have lost that email or are having issues logging in to your New BlueCosmo MyAccount, please contact our customer support team for assistance.
How can I access MyAccount on BlueCosmo?
Your BlueCosmo login credentials (username and password) are the same as your old Roadpost.com account.
Billing and Invoicing Information
Has my billing amount changed?
No changes were expected. Your services continue to have the same charges. Prices have not increased for any customers.
Has my billing cycle changed?
No, your billing cycle stayed the same.
Where will I see my invoices going forward?
Your future invoices will be available in your BlueCosmo account.
Where should I make invoice payments now?
Your future invoices on the BlueCosmo account have the new banking information in the copy of the invoice.
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Payment Via Check (Business Accounts Only) |
Payment via wire transfer/ACH (Business Accounts and Prior Approval) |
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BlueCosmo LB # 1732 PO Box 95000 Philadelphia, PA 19195-0001 Tax ID No. 98-0166287
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Beneficiary: BlueCosmo Routing Number: 026013673 Account Number: 4361705367 Beneficiary Bank: TD Bank, N.A., 2035 Limestone Road, Wilmington, DE 19808. SWIFT CODE: NRTHUS33XXX Remittance advice email: accountsreceivable@bluecosmo.com |
I haven’t received any emails regarding my account, such as bill notifications and order confirmations.
After the migration, all emails related to your account, including billing notifications, order confirmations, and other important updates, come from a noreply@bluecosmo.com email address. Please add BlueCosmo.com to your safe sender list to ensure you don't miss any important communications.
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