Overview
Roadpost is transitioning its mobile satellite products and services to the BlueCosmo brand. This article explains what the change means, what will stay the same, and what customers can expect during the transition.
Roadpost Inc. will remain the parent company. However, satellite products and services will be delivered under the BlueCosmo brand moving forward.
Quick Answer
Your services, SIM cards, and plans will continue to work the same way. The main change is that Roadpost services and accounts will move under the BlueCosmo brand.
Why Is This Change Happening?
We are consolidating our satellite services under a single brand. This allows us to simplify operations and provide a more consistent experience for customers.
By focusing on one brand, we can improve support, streamline account management, and introduce updates and new features more efficiently.
What This Means for Customers
Customers can expect the following:
Existing services will continue without interruption.
Current SIM cards will keep working normally.
Most plans and services will remain the same.
Accounts will move to the BlueCosmo platform.
The goal is to make the transition as smooth as possible while maintaining the same products and service experience.
Service Continuity
Will my satellite airtime service be interrupted?
No. Satellite airtime services will continue to operate normally during the transition. Your SIM card and airtime will work the same as before.
Will I receive a new SIM card?
No. Your existing SIM card will continue to work.
Will my service plan change?
In most cases, your current services will be moved to the equivalent BlueCosmo product. Your rate plan and service features are expected to remain the same unless you are notified otherwise.
Account Migration
What information will move with my account?
When accounts are migrated, the following details are transferred:
Active services and subscriptions.
Prepaid services and balances.
Pending invoices or charges.
Payment methods.
Contact details.
Billing and shipping addresses.
Will my account number change?
Your account should remain the same, but if there are any changes, this will be communicated by email once the migration is complete.
Will my username or password change?
No. You can log in to your BlueCosmo account using the same username and password used for your Roadpost account.
Will I still be able to access my Roadpost account?
Once the migration is complete, the Roadpost account portal will no longer be available. You will access your account through the BlueCosmo customer portal instead.
Will my previous order and invoice history be available?
Previous order history may not appear in the new BlueCosmo account portal. We recommend downloading any recent invoices from your Roadpost account before migration if you would like to keep them for your records.
Invoices and billing going forward will be available through your BlueCosmo account.
Billing and Invoicing
Will my billing amount change?
No changes are expected. Your services will continue at the same price unless otherwise communicated.
Will my billing cycle change?
No. Your billing cycle will remain the same.
Where will I see my invoices going forward?
Invoices will be available in your BlueCosmo account portal after migration.
Where will account emails come from?
After the transition, emails related to your account, such as billing notifications, order confirmations, and account updates, will come from: noreply@bluecosmo.com
We recommend adding this address to your safe sender list to ensure you receive important communications.
Still Need Help?
If you have questions about your account, services, or billing during this transition, please contact our support team, and we will be happy to assist you.
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