Understanding Our Brand Structure

Since 2016, Roadpost Inc., has been doing business as BlueCosmo in the USA, distributing mobile satellite solutions under both its own name and the BlueCosmo brand. Moving forward, while Roadpost Inc. will remain the parent company, we will distribute mobile satellite solutions exclusively under the BlueCosmo brand in the USA.

Why Are We Making This Change?

We’re consolidating under the BlueCosmo brand to simplify our operations and enhance your experience. By focusing on one brand, we can deliver even more efficient support, introduce new features faster, and deliver a unified service that better meets your needs.

About Brand Consolidation

What does this change mean for me as a customer?

Starting from December 4, 2024, all mobile satellite products and services will be provided exclusively under the BlueCosmo brand in the USA. Your current account, along with all related services, will be seamlessly migrated to BlueCosmo. You can expect the same high-quality products and services, now with added benefits and under a single brand name.

Will my satellite airtime service be interrupted during this transition?

No, there will be no interruption to your satellite airtime service. The migration process is designed to be smooth and seamless, ensuring that your service continues without any disruptions. Your current SIM card and airtime service will continue to work as usual.

About My Account Migration

When will the account migration take place?

The migration will occur in phases from December 1 to 4, 2024. Rest assured you will be informed of your exact migration date in advance.

Will my Roadpost service or rate plan change after the migration?

No, most services will be migrated to their exact equivalent product on BlueCosmo. Your current service(s) and rate plan(s) will remain the same, ensuring a seamless transition with no changes to your service unless informed otherwise by a Roadpost representative.

What specific information will be migrated with my account?

When we migrate your account, the following details will be carried over: Active Services: Any ongoing subscriptions or prepaid services. Pending Balances: If you pay by credit card, any outstanding balances on your account, such as unpaid invoices or charges, will also be migrated. Billing Details: Payment method, invoice terms, contact information and shipping addresses.

Will I receive a new SIM card?

No, your current SIM card will continue to work as usual.

Can I access my Roadpost account during migration?

You will not be able to access your Roadpost.com account on your scheduled migration date. Migration will take up to 24-hours. Once your account is successfully migrated to BlueCosmo.com, you will receive an email confirmation. You will then be able to log in to your new BlueCosmo account using the same username and password you used to access your Roadpost.com account.

What happens to my Roadpost account after my account records are migrated to BlueCosmo?

After your account has been migrated, your Roadpost account will be removed. You will continue to access your account information through your BlueCosmo.com account where all your migrated details will be available.

Will I be able to see my Roadpost account history under BlueCosmo?

No, you will no longer see your order history and invoice history. Only active services and invoices going forward will be available. We encourage you to download recent invoices prior to migration, for your records. These are also available on demand if required.

Will my account number change after migration?

Yes, your account number will change. Your new BlueCosmo account number will be communicated to you via email, when your account has been successfully migrated. You can expect to receive this information the day after your migration date.

Will I need to reset my password after migration?

No, you will be able to log in to your new BlueCosmo account using the same password that was associated with your Roadpost.com account.

Will my login username change?

No, your login username will remain the same.

Will I need to provide the payment information again

No, your payment method and information will be migrated with the account.

Billing and Invoicing

Will my billing amount change?

No changes are expected. Your services will continue to have the same charges. Prices will not increase for any customers.

Will my billing cycle change?

No, your billing cycle will stay the same.

Where will I see my invoices going forward?

Your invoices will be available in your BlueCosmo account.

How will I receive future emails regarding my account, such as bill notifications and order confirmations?

After the migration, all future emails related to your account, including billing notifications, order confirmations, and other important updates, will come from a noreply@bluecosmo.com email address. Please add BlueCosmo.com to your safe sender list to ensure you don't miss any important communications.

How can I get assistance with questions about corporate taxation, payments, or banking information?

If you have specific questions regarding corporate taxation, payments, or banking information, please reach out using the form below, and a member of our team will assist you.